Technical Support Engineer

Overjet

1d • Hybrid

About The Position

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us! The Role The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet’s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations. We’re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare! We are looking for a Technical Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform. Please note that this role will be paid in USD.

Requirements

• Excellent academic background in Computer Science or other related field
• 2-5 years of experience of Software Engineering experience
• 3+ years of SaaS experience
• Experience with customer support
• Excellent customer-facing communication skills
• Excellent verbal and written communication in English is required
• Ability to thrive in a fast-paced, technical, and mission-focused environment

Nice To Haves

• Experience with Dental Practice Management Systems and Imaging Systems (nice to have)

Responsibilities

• Provide support to live customers via email, phone and meetings as required
• Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
• Write efficient and scalable code, ensuring code quality and adherence to best practices
• Troubleshoot and resolve software defects and performance issues
• Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
• Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed