Technical Support Engineer

Komodor • Boston, MA

6h

About The Position

Komodor is a cutting-edge Kubernetes Platform provider. Our dev-first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.

As a proactive technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to our customers and internal technical teams, ensuring their success and satisfaction with our platform. You will understand the ins and outs of Komodor, troubleshooting issues, and providing technical guidance. The ideal candidate will have a technical background, strong problem-solving skills, and an unwavering commitment to customer success.

Requirements

• 3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company - ideally in a start-up environment.
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• Familiarity with the DevOps world - Must.
• Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc)
• Excellent analytical skills, passion for pinning down technical issues, and solving problems
• Independant, dynamic, with high energy and a passion for customer success.
• Enjoy a fast-paced startup environment
• Native/fluent level English (both written and spoken).

Nice To Haves

• knowledge of Kubernetes - Big plus

Responsibilities

• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
• Understanding how things work under the hood and providing possible solutions.
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate internal stakeholders and ensure that they are well informed of the progress and plan
• Create and maintain technical documentation to improve our support process and assist our customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees