Technical Support Engineer 2 - Hourly
About The Position
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer on our Technical Support Team in Hopkinton, Massachusetts to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Requirements
- 3 to 5 years of experience in a previous technical support role
- First-rate interpersonal skills, phone etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
Nice To Haves
- Bachelor's degree
- Data center experience
Responsibilities
- Resolve issues while working closely with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive excellence through quality closures and proper escalation of issues
Benefits
- Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
