Technical Support Engineer - Java/.NET

New Relic•Nashville, TN

21h•$72,000 - $90,000•Remote

About The Position

As a New Relic Support Engineer, you will be a technical leader in the Java and .Net APM agents and Alerts, with the ability to quickly learn other agents like Node, GO, PHP, and Python. You will collaborate with fellow Support Engineers to creatively and passionately seek customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity. New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability. We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Requirements

Knowledgeable in troubleshooting programming languages and network essentials.
Familiar with AWS and containerization technologies such as Docker and Kubernetes
Experience building, maintaining, and/or testing applications in an enterprise environment.
Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious.
You exhibit a high level of empathy—even with customers who are having a bad day.
A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor. You mentor and pair with team members to facilitate mutual growth.

Nice To Haves

1-2 years experience delighting customers in a technical support role with Back-End programming languages; specific to this role Java, Open Telemetry, and Distributed Tracing to start, and at least 1-2 more object-oriented programming languages that are offered in the New Relic Agents.
You have worked in a DevOps environment or Software Engineering role
You are AWS or Azure Cloud Certified.
Experience working with observability tools like New Relic's platform as well as Logstash, Elastic, AWS Lambda, or Azure Functions.
You have programmed in, or supported customers in, any of the following languages/frameworks: .NET, PHP, Node.js, Python, Ruby, GO.

Responsibilities

Support New Relic customers by solving complex installation, configuration, and data exploration requests.
Increase your skill set through additional training and exposure to other programming languages featured in our product suite.
Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience.
Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS).