Technical Support Engineer (US, West)

Push Security • ,

17h • $155,000 - $170,000 • Remote

About The Position

Push Security is the secure enterprise browser extension built for the AI era. Founded by red team and blue team experts, Push combines high-fidelity browser telemetry, real-time control, and autonomous agents to stop advanced attacks, secure AI usage, harden identities, and prevent data loss — all from your users’ existing browsers, no migration required. We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

Requirements

• 3+ years of technical support, solutions engineering, or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Working knowledge of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Familiarity with endpoint management on Windows and/or macOS
• Experience using browser dev tools to investigate client-side issues
• Basic SQL and log investigation skills, or a strong willingness to learn them quickly
• Some scripting experience (PowerShell, Python, or Bash) and comfort using AI coding tools to read, modify, and troubleshoot code
• Excellent written and verbal communication, especially when explaining technical topics
• A proactive, resourceful approach to problem-solving in a startup environment

Responsibilities

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Isolate defects to the failing layer (the extension, the browser, the IdP, the customer's MDM, or our backend) and give engineering reproducible bug reports
• Participate in the on-call rotation
• Contribute to the knowledge base and customer guides based on issues you resolve
• Collaborate with engineering, product, customer success, and solutions engineering, and share customer insights to improve the product

Benefits

• medical, dental, and vision coverage
• Employee Assistance Program
• 401(k) with employer match
• Fully remote & uncapped PTO
• Reimburse your internet
• Annual allowance for local city meetups (travel, meals, co-working)
• Annual company offsite: An all-expenses-paid trip to a secret destination to work and connect in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed