Technical Support Engineer (Hybrid, U.S. — Denver, CO Metro)
About The Position
The FusionAuth Support team is highly regarded as responsive, knowledgeable, and a trusted resource for helping our customers solve complex implementation issues quickly — and we're growing to meet that demand. We're looking for a Technical Support Engineer who is passionate about Support and about providing exceptional customer care to join our team. From level 1 issues (“is this thing on?”) to level 3 (“my code isn’t working”), you'll be the primary contact for customer issues, escalations, and implementation best practices. Our users range from technology executives to developers, and their questions reflect that. We’re here to help.
Requirements
- 4+ years in technical support, with customer-facing software engineering experience considered
- Experience working directly with developers as your primary customers
- Able to execute and troubleshoot RESTful API calls
- Comfortable reviewing and interpreting code to diagnose issues
- Strong communicator — you can explain complex technical topics clearly and concisely
- Able to manage multiple customer conversations and priorities concurrently
Nice To Haves
- Java experience is a plus
- IAM or CIAM experience is a strong plus
Responsibilities
- Provide technical support to customers integrating FusionAuth by troubleshooting authentication, authorization, and identity workflows
- Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
- Triage, reproduce, and document customer-reported issues; create detailed documentation for engineering handoff as needed
- Conduct root cause analysis on integration failures by reviewing customer code, logs, and API traces
- Participate in customer kickoff and optimization sessions to proactively set customers up for success
- Share on-call rotation responsibilities to handle production incidents and communicate resolutions
Benefits
- Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
- Access to a fitness studio, showers, lockers, and secure bike storage.
- Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
- Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs. Easy ordering via app.
- 3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
- Yoga in the circle and wellness programs to enhance work-life balance.
- Dedicated outdoor workspaces and patio gathering areas.
- Ample on-site parking, easy freeway access, and high-speed fiber internet.
- Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
