IT Support Analyst - Denver, CO

AC Disaster Consulting•Denver, CO

2d•$30 - $35•Hybrid

About The Position

The IT Support Analyst provides hands-on, onsite technical support while assisting with cybersecurity and compliance initiatives aligned with CMMC and NIST frameworks. This role is ideal for a technically strong, responsive professional who values purpose-driven work and understands how reliable, secure technology directly supports mission-critical community services. The position supports (but does not own) cybersecurity and compliance efforts led by senior team members and offers a clear pathway to grow into more advanced cybersecurity or compliance-focused roles over time.

Requirements

Knowledge of endpoint security tools, identity/access management, and security best practices.
Strong troubleshooting skills across hardware, software, and networks.
Ability to monitor and respond to endpoint security alerts.
Clear communication skills with both technical and non‑technical users.
Ability to effectively document tickets, systems, and compliance evidence.
Ability to coordinate with vendors and service providers.
Ability to work independently onsite and manage shifting priorities.
Ability to identify and resolve issues proactively with a security‑focused mindset.
Ability to learn new systems, tools, and compliance requirements quickly.
Collaboration skills to work with leadership and technical teams on audits and compliance tasks.
Ability to travel locally and support technical needs across multiple locations.
High school diploma or equivalent required.
4+ years of demonstrated experience in IT support, systems administration, or cybersecurity
4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).
4+ years documented familiarity with cybersecurity frameworks like CMMC, NIST CSF
CompTIA A+ Certification
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
Must pass company and any applicable client background check and reference check upon offer of employment.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or a closely related field preferred.
Certifications preferred:
CompTIA Security+
Microsoft Azure Security Engineer (AZ-500)
Microsoft Security Operations Analyst (SC-200)

Responsibilities

Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.
Diagnose and resolve network and WiFi issues impacting operations and service delivery.
Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).
Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.
Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.
Coordinate with external vendors, ISPs, and service providers to resolve technical issues.
Work independently onsite while effectively managing priorities across multiple locations.
Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC, NIST CSF
Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.
Monitor and respond to endpoint security alerts using tools such as SentinelOne, including basic threat investigation and remediation.
Help manage endpoint security, identity and access controls, and security monitoring tools.
Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
Support validation that systems, controls, and documentation align with contractual and regulatory requirements.
Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.
Contribute to security awareness initiatives and assist with training tracking.
Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.