IT Support Analyst - Denver, CO

AC Disaster Consulting•Denver, CO

1d•$30 - $35•Hybrid

About The Position

The successful candidate for this role will reside within reasonable daily commuting distance from the downtown Denver, CO area. AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected. MISSION Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience. VISION In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected. The position will be guided by ACDC’s Corporate Values Platform in all activities. Position Summary: The IT Support Analyst provides hands-on, onsite technical support while assisting with cybersecurity and compliance initiatives aligned with CMMC and NIST frameworks . This role is ideal for a technically strong, responsive professional who values purpose-driven work and understands how reliable, secure technology directly supports mission-critical community services. The position supports (but does not own) cybersecurity and compliance efforts led by senior team members and offers a clear pathway to grow into more advanced cybersecurity or compliance-focused roles over time.

Requirements

High school diploma or equivalent required.
4+ years of demonstrated experience in IT support, systems administration, or cybersecurity
4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).
4+ years documented familiarity with cybersecurity frameworks like CMMC , NIST CSF
CompTIA A+ Certification
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required.
Must pass company and any applicable client background check and reference check upon offer of employment.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or a closely related field preferred.
Certifications preferred: CompTIA Security+
Microsoft Azure Security Engineer (AZ-500)
Microsoft Security Operations Analyst (SC-200)

Responsibilities

Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.
Diagnose and resolve network and WiFi issues impacting operations and service delivery.
Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).
Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.
Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.
Coordinate with external vendors, ISPs, and service providers to resolve technical issues.
Work independently onsite while effectively managing priorities across multiple locations.
Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC , NIST CSF
Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.
Monitor and respond to endpoint security alerts using tools such as SentinelOne , including basic threat investigation and remediation.
Help manage endpoint security, identity and access controls, and security monitoring tools.
Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
Support validation that systems, controls, and documentation align with contractual and regulatory requirements.
Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.
Contribute to security awareness initiatives and assist with training tracking.
Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.