Technical Support Engineer - (Distributed Antenna Systems - DAS)

JMA Wireless

1d • Hybrid

About The Position

JMA is a U.S. leader in wireless technology, developing advanced software-based 5G platforms designed, coded, and manufactured in Syracuse, NY. The company's technology enables 5G connectivity for critical demands across various sectors including mobile carriers, stadiums, universities, healthcare centers, transit hubs, and the U.S. Military. This role offers an opportunity to contribute to the future of 5G technology. JMA Wireless is seeking a Technical Support Engineer - DAS to support customer implementations, maintenance, and troubleshooting. The position requires execution capabilities to ensure timely delivery, high quality standards, adherence to budgetary constraints, and the development of scalable delivery practices for all JMA DAS solutions. The DAS Support Engineer will leverage expertise in commissioning, RF testing, data analysis, and troubleshooting to provide critical remote and on-site support for JMA DAS solutions and wireless services. The role requires significant travel, up to 60% of the time, sometimes without notice.

Requirements

• 2-4 year technical degree or related military experience desired
• 2+ years of support experience related to Distributed Antenna Systems (DAS)
• Base station system knowledge required
• Knowledge of LTE and 5G protocols
• Strong troubleshooting and critical thinking skills
• Must be within range of a major airport and be prepared to travel up to 40%

Responsibilities

• Review Performance and Acceptance Test Plans
• Creating, updating, closing out tickets in a timely manner
• Follow processes
• Sense of Urgency
• Multitasking
• PIM/Sweep/CW Test
• SOW Creation when required
• Performance Testing
• Performance Data Review
• Troubleshooting
• Customer Support
• Root Cause analysis Review

Benefits

• Immediate access to everything you need
• Employee discounts
• Financial resources and support
• Legal resources and support
• Childcare resources and support
• Comprehensive health and wellness coverage
• Monetary rewards towards health goals
• Numerous company-provided personal protection benefits at no additional cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees