Technical Support Engineer (TSE) Intern

Tanium•Bellevue, WA

2d•Hybrid

About The Position

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities. This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA or Emeryville, CA.

Requirements

Authorization to work in the U.S. now & in the future
Availability to work full-time from June 7, 2027 – August 13, 2027
Undergraduate student currently enrolled in a college or university
Eligible graduation dates: December 2027 or Spring 2028
GPA of 3.5 or above
Some experience with endpoints, networking or operating systems/servers
Can work independently with good judgement and attention to detail

Nice To Haves

Love for creating an amazing customer experience
IT Helpdesk experience preferred
Other experience working with customers is a plus

Responsibilities

Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
Assist customers with Tanium platform/module upgrades.
Partner with other TSEs to assist with their assigned cases.
Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
Rigorously test our product in a home lab environment.