Technical Support Engineer III - (PDC DR/PROVision) (E3)

Applied Materials • Home / Mobile,TX-001, TX

1d • Remote

About The Position

Technical Support Engineers (TSEs) provide technical support remotely and on-site to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure. This position is for engineers with experience in PDC DRSEM products. Experience in ESM (PROVision) platforms is also a plus.

Requirements

• Bachelor’s degree or equivalent in technical field
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to handle stressful situations and effectively manage difficult problems
• Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
• CE/ACE/PE in SEMVision and/or PROVision products
• English (written and verbal)
• 3 years of experience with Applied Materials DRSEM and/or PROVision products
• Minimum 5 years of semiconductor fab experience.
• This position is for engineers with experience in PDC DRSEM products.
• Experience in ESM platforms is also a plus.

Nice To Haves

• Experience in ESM (PROVision) platforms

Responsibilities

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work
• Attend customer field issues meetings with FSO, collaborate with BU engineers
• Recommend best practices to improve products, processes, or services.
• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on-site coaching to FSO
• Provide Alpha and Beta Site support
• Support NPI development early in the product life cycle, and at key customer sites
• Support BU DFx (Design for Service / Install) projects
• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Benefits

• Supportive work culture that encourages learning, development, and career growth
• Programs and support that encourage personal and professional growth
• Comprehensive benefits package
• Participation in a bonus program
• Stock award program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior