Technical Support Engineer
ZP Group•Raleigh, NC
61d•$70,000 - $85,000•Hybrid
About The Position
Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who's ready to elevate enterprise support. This isn't a cookie-cutter role-it's hands-on, high-impact, and built for someone who thrives in complex Windows environments.
Requirements
- 3+ years battling the front lines of technical support
- Deep familiarity with Microsoft Active Directory-system admin-level knowledge is key
- Solid footing in Windows Server, Microsoft 365, and Outlook
- Comfortable digging into SQL queries and pulling out insights
Responsibilities
- Be the go-to expert for resolving escalated technical puzzles that Tier I couldn't crack
- Deliver outstanding, human-focused customer support-whether that's over email, by phone, or in remote troubleshooting sessions
- Partner with engineering and product squads to squash bugs and make the tech better for everyone
Benefits
- medical
- dental
- vision
- 401(k)
- paid time off
- holidays
- required by law sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
251-500 employees
