Technical Support Engineer

Who we are: BAL-posted 4 days ago
$62,600 - $66,500/Yr
Full-time • Mid Level
McLean, VA
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Helpdesk Specialist/Technical Support Engineer will be the first line of support for all internal and external issues/request that are sent to the help desk. They will work will directly on the help -desk ticket or assign/escalate as needed. This role represents a skilled and experienced member of the team.

  • Provide support to users on PC hardware, software, and telephone issues
  • Identify, research, and resolve technical problems following general guidelines.
  • Offer solutions and recommend training for recurring problems
  • Document trouble calls and enter solutions into a service desk system.
  • Prioritize, track and monitor problems to ensure timely resolution.
  • Perform account/machine setups and decommissions
  • Perform additional asset setup/configuration and account administration duties
  • Project team member on large scale system/hardware upgrades
  • Maintain IT hardware and software inventory
  • Perform daily systems checks
  • Responsible for selected IT improvement projects and participates in others
  • Other duties as assigned
  • Requires a bachelor's degree in a related area or a combination of relevant certifications and job experience.
  • At least 4 years’ experience in PC Support/Help Desk field
  • Experience with PC hardware and peripherals a must
  • Experience with network/server fundamentals a plus
  • Experience with phone systems administration a plus
  • Experience at a law firm helpdesk is a plus
  • Strong knowledge of Microsoft Windows 7, 10 and the Microsoft Office 2010,2016 Suite of applications
  • Knowledge with O365 cloud base email system
  • Knowledge of Windows 2003/2008 Server Enterprise Edition and Active Directory processes
  • Knowledge with VPN and RSA solutions
  • Knowledge of commonly-used concepts, practices, and procedures for resolving hardware and software related issues
  • General Server/network troubleshooting skills
  • Excellent interpersonal, communication (both oral and written), and problem-solving skills
  • Familiarity of workstation imaging
  • Strong troubleshooting ability
  • Excellent verbal and written communications skills
  • medical
  • dental
  • vision
  • disability
  • life insurance
  • sick time
  • unlimited vacation
  • 401(k) with company match
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Technical Support Engineer Resume Examples
•
Technical Support Engineer Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service