Technical Support Engineer
About The Position
Technical Support Engineer The Opportunity: As the client's personnel, you’ll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The client's engineering team is responsible for managing the network, maintaining an Authority to Operate (ATO), and improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation. As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation’s most elite warfighters. You will be a member of a technically versatile team of engineers, technicians, and operational experts who are responsible for providing robust operational training to military personnel. You’ll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and associated simulator systems. You’ll support training in a live, virtual, and constructive environment, and develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You’ll operate the virtual environment to facilitate large-scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks. You will operate on an Agile Scrum team and be expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasks. There are a lot of growth opportunities within the program and areas for innovation on simulation systems. Join us. The world can’t wait.
Requirements
- Experience working on complex networked distributed systems
- Experience with Microsoft Windows and Linux operating systems
- Experience supporting and collaborating with DoD operational personnel
- Ability to troubleshoot and resolve issues with basic network and operating systems
- Ability to create technical documentation
- Ability to travel up to 50% of the time
- TS/SCI clearance
- Bachelor’s degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of experience with Tier 1 Level Technical Support in lieu of a degree
- Security+ Certification
Nice To Haves
- Experience supporting distributed mission operations training
- Experience with programming or scripting languages
- Experience with WinTAK and ATAK
- Experience with SATCOMs
- Experience working with MPU5s
- Knowledge of Image Generator (IG) and Constructive Force Generator (CFG) programs such as MACE and VRSG
Responsibilities
- Maintain and execute a network of simulators and modeling capabilities
- Manage the network, maintain an Authority to Operate (ATO), and improve system design and architecture
- Perform Tier 1-3 troubleshooting during operations
- Perform hardware installs, lifecycle management, software releases and deployment, new features, and innovation
- Perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems
- Perform preventative maintenance tasks on simulators and associated simulator systems
- Support training in a live, virtual, and constructive environment
- Develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements
- Operate the virtual environment to facilitate large-scale training exercises
- Identify and track deficiencies to improve system functionality
- Build and install new simulators and networks
- Operate on an Agile Scrum team and be expected to have daily communication
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave, professional development, tuition assistance, work-life programs, and dependent care
- recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
