Technical Support Engineer II

LVT•American Fork, UT

11d

About The Position

As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.

Requirements

Technical certification or professional experience in Network and Linux systems administration
Strong written documentation and communication skills
Ability to work independently and prioritize across multiple active incidents
Strong analytical and technical diagnostic skills

Responsibilities

Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
Diagnose system issues using log analysis, diagnostic tools, and documented processes
Make configuration changes to improve system and network performance
Document troubleshooting steps, diagnosis, and resolution in detail
Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
Provide input to improve standard operating procedures and team documentation
Collaborate with peers and escalate when appropriate
Complete one-off projects with a technical scope of work as assigned by your manager
Respond to and resolve high-priority escalations in a timely manner
Progress, update, or reassign assigned incidents in ServiceNow
Review newly assigned group incidents and triage accordingly
Complete project work as assigned