Technical Support Engineer II
Lennox International•Tifton, GA
•$77,000 - $100,500•Onsite
About The Position
As the Sr. Technical Support Engineer, you will guide technical service teams in pre- and post-sales commercial and industrial refrigeration technical support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Requirements
- Bachelor's degree (preferred) or an equivalent combination of education and experience.
- Requires at least 5 years of refrigeration field installation and troubleshooting experience.
- Excellent customer service skills, strong math and mechanical knowledge.
- Knowledge of calculations required for correctly applying equipment and equipment integration.
- Must have strong written and verbal communication skills.
Nice To Haves
- May require knowledge of custom control programming.
Responsibilities
- Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
- Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
- Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
- Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
- Ability to manage multiple tasks concurrently.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- up to: 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
