Technical Support Engineer I

Indium Corporation•New Hartford, NY

2d•$62,500 - $70,000

About The Position

The Technical Support Engineer I is responsible for providing leading edge technical support to Indium Corporation’s customers, potential customers, and sales staff.

Requirements

Technical undergraduate degree required; Bacholor’s Degree in chemistry, physics, metallurgy, materials science or engineering discipline
Demonstrated technical competency
Strong interpersonal, communication and presentation skills
Ability to work cooperatively and effectively in a cross-functional team environment
Ability to travel with limited notice
Proficient in Word, Excel, PowerPoint

Nice To Haves

Experience with JMP or Minitab, preferred
Special consideration given to candidates with language skills in Spanish and/or Chinese

Responsibilities

Provide expert technical assistance and guidance to Indium Corporation’s customers and potential customers to resolve soldering process-related issues
Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
Utilize in-depth knowledge of Indium Corporation’s materials and surface mount technology (SMT) process, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium Corporation’s soldering materials in the customer’s process
Provide product and process training to customers, within Indium Corporations, and at industry conferences
Using Indium Corporation’s SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium Corporation’s soldering materials to meet/exceed defined performance requirements
Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
Provide technical support to Indium Corporation’s Marketing department in the development of new materials and test methods to characterize them
Provide technical support to Indium Corporation’s Marcom department in the development of promotional materials such as literature, websites, exhibits, etc.
Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium Corporation including R&D, Quality, Manufacturing and Technical Support
Assist in the development of internal and external test methods
Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT industries, including, but not limited to, solder paste printing, dispensing, 3-D inspection, placement, reflow, dipping, X-Ray, ICT, and rework
Participate in scale-up of soldering materials in development
Disseminate/share key technical knowledge within Indium Corporation via reports and/or participation in weekly/monthly group meetings
Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium Corporation’s image, maintain contact with industry leaders/experts and determine performance requirements for Indium Corporation’s new and existing materials
Build strong technical relationships with targeted individuals at Indium Corporation’s largest current and target customers
Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
Perform other duties and special projects as assigned