Technical Support Engineer, Enterprise Solutions - REMOTE

Danaher•New York, NY

5d•$110,000 - $130,000•Remote

About The Position

The Technical Support Engineer, Enterprise Solutions for Leica Biosystems is responsible for supporting Leica sales goals for the Leica Aperio portfolio and Enterprise Solutions projects. By working closely with customers to install, configure, test and support the Leica product portfolio. This position reports to Senior Global Manager, Enterprise Solutions and is part of the Enterprise Solutions team located in North America. It is a fully REMOTE position located anywhere in the U.S., but covering global regions.

Requirements

Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience.
Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline.
Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software.
Proven ability to discuss required network, system resources and security requirements with customer IT managers
Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc.

Nice To Haves

Understanding of anatomic pathology or experience in medical lab environment preferred
Knowledge of the diagnosis, repair and maintenance of Leica Biosystems Pathology instruments and software preferred
Preferred technical certification relative to Networking or Security

Responsibilities

Complete the software installations for our Digital Pathology Solutions by providing technical guidance during the complex pre-sales process and provide technical and commercial solutions to help achieve the assigned sales goals and business objectives.
Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software. Diagnose and resolve complex hardware, software, or connectivity issues.
Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solutions including the BU R&D teams and product management.
Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)
Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that require creativity, innovation, advanced analytical thinking, this includes responding to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)