Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton Corporation•Woodridge, IL

1d•$69,000 - $101,000•Hybrid

About The Position

Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer, Distributed Infrastructure (D-IT). This is a hybrid position and candidates for this role must reside within 50 miles of our Woodridge, IL location be considered for this position. The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat. Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential.

Requirements

Bachelor’s degree from an accredited institution
Minimum one (1) year of hands-on electrical industry experience
Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered.
Possess excellent communication skills
Possess excellent time management & organization skills
Ability to prioritize multiple tasks
Team player and positive attitude
Strong professional presence

Nice To Haves

Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
Knowledge or experience using Linux operating systems
Prior customer facing experience

Responsibilities

Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products
Accurately document service request activities and troubleshooting steps
Effectively communicate product value propositions and product line strategies
Assist the team in improving business processes and electronic tools
Serve on special teams and work on projects to enhance team performance and customer satisfaction
Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources
Leverage information to provide professional customer support
Work rotational 8-hour shifts between the hours of 7:00 a.m.– 6:00 p.m.