Technical Support Engineer - Developer Platform

Cloudflare • San Francisco, CA

4d • $37,000 - $51,000 • Onsite

About The Position

Cloudflare is seeking a Technical Customer Support Engineer to join their team. This role involves working with customers on various technical support issues and collaborating with the Technical Operations team responsible for running the global distributed network. The position offers an opportunity to learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. The focus will be on providing support for Cloudflare's Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and DO.

Requirements

• Familiarity with Developer Platform products
• Previous experience working as part of a team in a customer-facing role
• Experience solving HTTP, DNS and other networking-related problems
• Experience with a common web development language (for example, Javascript)
• Understanding of how the Internet works
• Experience working in a support role where you thrived every time you resolved a ticket
• Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)
• Motivated self-starter and always looking to expand existing skill set

Nice To Haves

• Fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
• Familiarity with Cloudflare and have a site actively using our platform
• Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
• Familiarity with Nginx, Apache, IIS or any other web servers
• Commitment to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
• Worked with PostgreSQL, MySQL, MS SQL or other database servers
• Experience with Cloudflare Workers and/or JavaScript
• Experience with Video encoding and streaming solutions

Responsibilities

• Work with customers on a variety of technical support issues.
• Collaborate with the Technical Operations team responsible for running the global distributed network.
• Provide support on Cloudflare's Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.

Benefits

• Compensation may be adjusted depending on work location.
• For Portugal based hires: Estimated annual salary of €37,000-51,000.
• Equity: This role is eligible to participate in Cloudflare’s equity plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed