Technical Support Data Representative II

ZOLL Medical Corporation•Chelmsford, MA

4d•$32 - $40•Remote

About The Position

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! The Data Support Representative II will be responsible for providing data support of our medical device products that integrate with our Software products. Including assisting customers and Sales reps via phone and email support with the application of our products. This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.

Requirements

4 Year Degree/Certification in Computer Information Systems required or Equivalent Experience required
Minimum of 3 Years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry required
Experience installing and upgrading software applications
Basic networking understanding
Working knowledge of Windows Operating Systems and Server environments
Basic SQL understanding and foundational knowledge
Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)
Attention to detail and well organized
Ability to work in a team environment, with strong interpersonal skills
Professional verbal and written communication skills, specifically in documenting notes for cases
Experience with remote access tools (LogMein, WebEx)

Nice To Haves

Desire to continue growing within the Data Support department

Responsibilities

Provide support for technical and data inquiries related to ZOLL products via telephone or email
Follow up on inquiries and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the customer call report
Takes part in on-call rotation, adhering to all expectations of role
Ensuring ZOLL is presented with the highest degree of professionalism
Research required information using available resources
Stays current with systems information, and technology updates
Manage department knowledge base, developing best practices & ensuring data integrity
Able to manage active backlog of cases while maintaining other job duties