Technical Support Coordinator (Part-Time)

National Louis University • Chicago, IL

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About The Position

National Louis University is a 135+ year old institution committed to innovation, access, excellence, and equity, believing in education as a lever for social and economic mobility. It is a student-focused community dedicated to continuous improvement and superior student service, fostering collaboration and respect. The Entry-Level Technical Support Coordinator provides technical assistance to internal NLU clients, troubleshooting and resolving various technical issues. This role also supports technology services by maintaining support request logs and updating IT-related documentation.

Requirements

• Associates degree or High School Diploma /GED
• 1 year of relevant experience
• Understanding of operating systems, hardware, and computer troubleshooting.
• Willingness to learn and adapt to new technologies and procedures
• Ability to work independently and as part of a team
• Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.

Responsibilities

• Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and classroom technology.
• Assist in preparing and updating IT-related documentation, such as manuals or user guides.
• Maintain logs of support requests, resolutions, and IT activities.
• Install and update software applications on desktops, laptops, and servers.

Benefits

• Health Insurance benefits
• Retirement benefits
• Paid Time Off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees