Technical Support Coordinator (Part-Time)

National Louis University•Chicago, IL

About The Position

National Louis University is a 135+ year old institution grounded in values of innovation, access, excellence, and equity, committed to providing educational opportunity and empowering change. It is a student-focused community dedicated to continuous improvement and superior student service, fostering collaboration and respect. The Entry-Level, Technical Support Coordinator provides technical assistance to internal NLU clients, helping them troubleshoot and resolve various technical issues. This role further supports technology services by maintaining support request logs and updating IT related documentation.

Requirements

Associates degree or High School Diploma /GED
1 year of relevant experience
Understanding of operating systems, hardware, and computer troubleshooting.
Willingness to learn and adapt to new technologies and procedures
Ability to work independently and as part of a team
Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
Solving Projects: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
Customer Focus: Demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.

Responsibilities

Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and classroom technology.
Assist in preparing and updating IT-related documentation, such as manuals or user guides.
Maintain logs of support requests, resolutions, and IT activities.
Install and update software applications on desktops, laptops, and servers.