(Fluent English) Technical Support Consultant (Remote)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• At least 1 year of experience in customer and technical support
• Ability to learn and follow precise procedures
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)

Nice To Haves

• Experience with CRM systems

Responsibilities

• Deliver outstanding customer and technical support via emails
• Escalating complex cases to the internal team
• Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions
• Handling L1 support inquiries and escalation if needed to the internal T2 team
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Benefits

• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed