(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp

2d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent English and French communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools)
• Strong problem-solving and troubleshooting skills, with constant attention to detail
• Ability to multitask and prioritize effectively
• Exceptional interpersonal and team-player skills
• Ability to communicate technical information to non-technical customers
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide technical support via phone, email, and chat in a professional and efficient manner
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer issues
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions and inquiries in D365
• Continuously improve customer support processes and procedures
• Maintain a high level of product knowledge and stay up to date with company updates and changes

Benefits

• Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed