Technical Support Consultant/Production Team Lead

Teledyne Technologies Incorporated•Fredericton, NB

7d•Hybrid

About The Position

At Teledyne CARIS, a division of Teledyne technologies, we have a simple but ambitious mission: develop market-leading data processing and ocean mapping software solutions which provide more reliable and more accurate data for faster decisions. From monitoring and protecting our natural resources to increasing safety and productivity in the hydrographic industry, Teledyne CARIS is connecting the digital world and the real world. Our products are used in a wide array of applications to create digital maps of the seafloor, secure assets and people, detect objects in the ocean, navigate safely, provide security around the globe, and protect our environment. You aspire at making an impact and want the excitement of being on a team that wins? Teledyne CARIS is seeking a Senior Technical Support Consultant/Production Team Lead to provide expert‑level support for our cartographic production software portfolio. This role blends deep technical expertise with team leadership, ensuring outstanding customer support while contributing to the growth and evolution of training and consulting services, particularly in S‑100 and S‑101 ENC production. This is a highly visible role that partners closely with customers, product teams, and internal stakeholders to enable successful adoption of CARIS solutions and advance modern hydrographic and charting workflows.

Requirements

Demonstrated expertise supporting CARIS Cartographic Production software in a live production environment, including hands‑on experience with ENC creation, validation, quality control, and delivery workflows supporting operational charting organizations.
Strong understanding of hydrographic and cartographic production workflows, including data compilation, feature attribution, quality assurance, validation, and lifecycle management within ENC and geospatial production contexts.
Master’s degree in Geomatics, Hydrography, Geospatial Science, or a related field, or an equivalent combination of education and 10+ years of progressive, hands‑on industry experience in hydrographic or cartographic production environments.
In‑depth experience with IHO standards, including practical application and interpretation of S‑57, and advanced knowledge of S‑100‑based products, particularly S‑101 ENC specifications, validation rules, and transition considerations.
Python scripting experience used to enhance production workflows, automate validation or analysis tasks, and support troubleshooting; complemented by working knowledge of cloud platforms and web services (AWS and/or Azure) within geospatial or enterprise application environments.
Experience working with geospatial databases, including PostgreSQL/PostGIS and Oracle, with an understanding of spatial data structures, performance considerations, and integration with production and validation tools.
Proven leadership and mentoring capability, with experience guiding junior consultants or technical support staff, sharing best practices, and influencing team standards while maintaining a collaborative, service‑oriented culture.
Strong customer‑facing and consulting skills, including the ability to build trust with technical and non‑technical stakeholders, clearly explain complex concepts, and deliver confident, solution‑focused guidance.
Excellent verbal and written communication skills, with fluency in English required; proficiency in additional languages is considered an asset in support of international customers and partners.
Willingness and ability to travel internationally to support onsite customer engagements, training delivery, consulting activities, and collaboration with global teams.

Responsibilities

Serve as a senior technical authority for CARIS Cartographic Production software and 7Cs Validation Tools, providing expert guidance on advanced workflows, configuration, data integrity, and standards compliance.
Resolve complex customer issues and technical escalations, acting as a final point of resolution for high‑impact cases requiring deep product, domain, and standards expertise.
Deliver high‑quality technical support and software training to customers and partners through a combination of remote sessions, in‑office engagements, and onsite visits, adapting content to varying levels of user proficiency.
Support and guide customer transitions from S‑57 to S‑100 / S‑101 workflows, including data conversion, validation, production best practices, and alignment with evolving international charting standards.
Collaborate cross‑functionally with Development, Projects, and Sales teams to improve software usability, customer solutions, documentation, and support processes while ensuring customer feedback is reflected in product evolution.
Mentor and guide technical consultants and support team members, providing knowledge sharing, technical coaching, and contributing to the definition of support best practices, service quality standards, and escalation procedures.
Identify and help drive opportunities for automation and AI‑assisted improvements within support, validation, training, and consulting workflows to improve efficiency, consistency, and customer outcomes.
Travel internationally (approximately 25–30%) to support customer engagements, training delivery, consulting services, and collaboration with global stakeholders.