Technical Support Associate

Gong.io•Salt Lake City, UT

3d•$26 - $33•Hybrid

About The Position

As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We operate on a hybrid working model, which we define as 3 days a week in our Lehi, UT office.

Requirements

Technical Support Associate interested in going above and beyond for customers to create #ravingfans
Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
Recently completed a technical degree and interested in growing your career in technical support.
Self-motivated, proactive, and eager to learn new skills and technologies.
Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.

Nice To Haves

Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!

Responsibilities

Deliver an outstanding support experience via email and scheduled calls for customers using Gong products while meeting key performance goals.
Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.