TECHNICAL SUPPORT ASSOCIATE
About The Position
The Tech Support Associate contributes to the efficient day-to-day operation of the business, supporting the work of management and other staff. This role requires basic reading, writing, and arithmetic skills, typically acquired through a high school diploma or equivalent. Knowledge of Microsoft Office and telephone protocol is essential, along with professional verbal and written communication skills. The employee must comply with policies, procedures, and processes that support regulatory agency standards, including those from The Joint Commission, FDA, ISO, and federal healthcare guidelines, as well as the Snap Quality Management System.
Requirements
- Basic reading, writing and arithmetic skills normally acquired through a high school diploma or equivalent required.
- Knowledge of Microsoft Office and telephone protocol required.
- Proficiency in Windows.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Strong multi-tasking skills.
- Ability to complete assigned tasks in the allotted time.
- Attention to detail and good problem-solving skills.
Nice To Haves
- Degree in Computer Science or Information Technology.
- Prior experience in tech support, desktop support, or a similar role.
- Certifications are advantageous
Responsibilities
- Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
