Technical Support Associate

HUB International•Wilmington, MA

3d•$21 - $36•Hybrid

About The Position

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We are looking for a Technical Support Associate to join our Commercial Lines team on a Hybrid work schedule.

Requirements

3 years of administrative related work experience (insurance industry preferred)
High School diploma or equivalent
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Quality Management – Demonstrates attention to detail.
Project Management – Ability to work with a team and adhere to deadlines
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Proficiency with Microsoft Office products.
Excellent organizational, communications and project management skills.
1-2 years of relevant experience

Responsibilities

Coordinate the servicing of assigned accounts with the Account Manager
Provide support to the Account Manager on certificate processing
Handle correspondence and the clerical processing of accounts including input of data for each account into Broker Management System.
Assist in review of contract regarding insurance requirements for issuance of certificates
Navigate the management system pulling policy documents to include for certificate holders
Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose
Conduct business from a professional standpoint and willingness to learn
Prepare certificates of insurance, evidence of property & binders of insurance forms as required.
Maintain an accurate suspense system on all items that require a response
Responsible for electronic filing of communications and documents
Input/maintain data on account management system and ancillary systems as required
Other responsibilities as assigned by Account Manager
Attends industry related continuing education training and courses.
Follow HUB Broker Standards
Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
Other responsibilities as assigned by Manager.