Technical Support Assistant

MassBay Community College • Wellesley Hills, MA

8d • Onsite

About The Position

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, non-unit position with no benefits. As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support. Shift hours are Monday through Thursday, from 8:00 AM to 12:30 PM, on the Wellesley campus.

Requirements

• Experience troubleshooting computers and audiovisual equipment
• Experience working in a multi-user environment supporting users at different levels
• Previous operating systems experience using Windows 11, Chrome OS or Mac OS

Nice To Haves

• Sensitivity and commitment to the goals of Affirmative Action
• Experience working in a community college or similar environment
• Demonstrated commitment to working with students in need
• Previous experience maintaining and trouble-shooting software applications and PC hardware
• Demonstrated effective oral and written communication skills
• Ability to work as part of a team

Responsibilities

• Monitor and resolve IT help desk ticket requests and incidents
• Support computers and peripheral equipment using a variety of operating systems and applications
• Maintain and install all software applications related to MassBay computing
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium
• Provide routine computer, printer, and peripherals maintenance
• Provide computer software and hardware orientation for students
• Make necessary arrangements for outside repair as needed
• Provide back up coverage for the College Copy Center
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed