Technical Support and Customer Service Representative
Global Surgical Corporation•Kirkwood, MO
•$26 - $28•Onsite
About The Position
As a Technical Support & Customer Experience Specialist, you’ll be the go-to expert helping dental professionals and our sales team troubleshoot, problem-solve, and succeed with our products. You’ll combine your technical know-how with exceptional communication skills to deliver a world-class support experience — one that’s as professional and precise as the products we build. If you love solving problems, supporting customers, and being part of a tight-knit, collaborative team, this role is for you.
Requirements
- High school diploma or GED required
- 2+ years of experience in a customer service, help desk, or technical support role.
- Strong computer literacy — including Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, and familiarity with ERP or MRP systems.
- Excellent communication skills — clear, calm, and professional on phone and email.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- Curiosity and willingness to learn new products, systems, and technologies.
- A positive, team-oriented attitude and commitment to helping others succeed.
Nice To Haves
- technical training or associate degree preferred.
- Experience supporting mechanical or optical equipment (microscopes, imaging systems, or precision instruments).
- Understanding of basic optical or electrical concepts.
- Previous experience in the dental, surgical, or medical device industry.
Responsibilities
- Be the first point of contact for customers and sales reps via phone and email, resolving technical issues with Trusted Dental’s products.
- Troubleshoot mechanical, optical, and (occasionally) electrical systems — guiding customers with patience and clarity.
- Create an excellent customer experience every time — even when equipment isn’t working as expected.
- Support order management, product returns, and service requests through our internal systems.
- Partner with engineering, production, and quality teams to identify root causes and develop solutions that prevent future issues.
- Keep detailed records of customer interactions, repairs, and service actions.
- Stay up to date on product updates, new releases, and troubleshooting techniques.
Benefits
- Competitive pay & benefits
- Opportunities to expand your technical expertise and career path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
