Technical Support Analyst - Information Systems

Christie Clinic•Champaign, IL

10d•$23 - $31

About The Position

Christie Clinic's department of Information Systems is seeking a full-time Technical Support Analyst at the University clinic from Monday-Friday 8:00am-5:00pm. This position will travel to all Christie Clinic locations, as needed, to provide technical support. Duties include trouble-shooting user problems with computer hardware and software for all computer systems and working directly with users to define needs for computer services. Also, training new and existing employees in efficient and effective use of computer systems and applications is required. Duties may also include the maintenance and support of the Christie Clinic Telecommunications Computer Network systems including: servers, phone switch, communications equipment, and phone sets. Job Qualifications and Expectations

Requirements

CompTIA A+
Associates or better in Computer Science or related field.
Previous work experience required to verify attendance, ability to work independently, and communication skills
Experience in software/hardware support

Nice To Haves

Experience as a trainer
Help Desk Experience
Experience with Imaging PC and Laptop Devices

Responsibilities

Work as a principal liaison between Information Systems and user departments to resolve helpdesk tickets and phone calls.
Install and maintain PC/network hardware and software including operating systems, applications, utilities, PC's, servers, printers, and communication equipment.
Set up replacement computer workstations and necessary peripheral devices according to specifications.
Develop and maintain a thorough understanding of all computer applications software.
Install and troubleshoot software and hardware problems and report them to the appropriate person.
Identify needs for automated systems, identify possible solutions and assist in implementing solutions.
Develop a thorough understanding of the computer operations function for backup purposes.
Ability to respond to organize and schedule upgrade, maintenance and project demands without deterring other from completing work.
Develop and maintain a thorough working knowledge of the telecommunications network.
Develop and maintain a thorough understanding of all telecommunications’ application software.
Install and maintain telecommunications hardware and software including operating systems, applications, utilities, and phone sets.
Develop/program user applications as necessary such as establishing department ACD’s.
Assist Information Systems staff with additional projects, as necessary.
Perform related work as required.