Information Systems Support Manager

Stauffers of Kissel Hill•Warwick Township, PA

20h•Onsite

About The Position

Information Systems Support Manager Stauffers of Kissel Hill has a career opportunity for the ideal candidate to join our IS team at the Corporate Office. This is a full time position at our Corporate Office, requiring Monday thru Friday with evening and weekends, as necessary. This individual must have a managerial perspective to Information Technology with the ability to adapt to a changing environment and have a strong troubleshooting background to join our growing team. Stauffers of Kissel Hill is a local and family owned company that valuesteamwork, respect, integrity, commitment, and service. We promote our team fromwithin our own company and will teach you with on the job training and leadership classes. Team Member Benefits Include: Weekly Pay~10% Employee Discount Medical/Vision/Dental~Career Growth~Vacation Benefits

Requirements

Abibility to work an average of 45-50 hours per week and adjust schedule to work load.
Ability to operate company vehicle in order to travel to all locations.
Bachelor's degree (B.A.) from a four-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
The employee must be able to regularly lift and/or move up to 30lbs and frequently lift and/or move up to 60lbs.

Nice To Haves

Experience with Manage Engine (Service Desk Pro), Epicor Eagle and RORC is a plus.

Responsibilities

Manage, mentor and supervise a team of IS Specialists.
Respsonsible for the help desk, after hours and weekend on-call staffing and schedule.
Answers team member inquiries concerning systems operation.
Diagnoses problems as they occur. Performs remedial actions or refers major repairs to service personnel.
Responsible for maintaining the financial performance of the department including billing, processing vendor invoices and assisting with annual budgeting.
Responsible for delivering performance reivews of direct reports and report training or performance issues to the IS Manager.
Communicates with Human Resources and IS Manager regarding open requisitions, needed advertising, and other recruitment issues.
Inspects information systems-related hardware and peripherals, determines user requirements and prepares items for delivery.
Coordinate and manage quarterly and annual projects.
Performs regular maintenance and service of IS equipment.
Evaluates and installs required software packages on devices and servers.
Replaces or patches defective or inadequate software packages.
Track and manage help desk metrics and service levels.
Maintains office and equipment storage areas.
Liason with other departments regarding their technical needs and issues.
Tests hardware and software to evaluate ease of use and whether the product will aid users in performing work. Writes evaluation and recommendation for management review.
Writes or revises user manuals and precedures. Assits users in learning procedures and sources of errors.
Coordinates and assists with regularly scheduled inventories (Twice a year)