Information Systems Support Specialist

Stauffers of Kissel Hill•Warwick Township, PA

1d•Onsite

About The Position

Information Systems Support Specialist Stauffers of Kissel Hill has a career opportunity for the ideal candidate to join our IS team at the Corporate Office. This is a full time position at our Corporate Office, requiring Monday thru Friday with evening and weekends, as necessary. This individual must have a generalist perspective to Information Technology with the ability to adapt to a changing environment and have a strong troubleshooting background to join our growing team. Stauffers of Kissel Hill is a local and family owned company that valuesteamwork, respect, integrity, commitment, and service. We promote our team fromwithin our own company and will teach you with on the job training and leadership classes. Team Member Benefits Include: Weekly Pay~10% Employee Discount Medical/Vision/Dental~Career Growth~Vacation Benefits

Requirements

Troubleshooting: Possess a strong background in troubleshooting for a wide variety of hardware and software.
Hardware: Experience in support for Networking and Internet related issues and escalate to appropriate teams or vendors (Sonicwall, HP, Windstream, Comcast, and various other equipment and vendors). PC's & Peripherals: Provide support for computer equipment and Windows Operating System and various peripherals connected to PC’s (Printers, Scanners, Monitors, UPS’s, and various other equipment). Phones: Provide support for Analog & IP Phone Systems (Inter-Tel, Mitel, Axxess Networks, Windstream
Software: A working knowledge to assist in support of software used by both IS and other departments (Google Workspace, Microsoft Office, Microsoft Dynamics, RORC, Epicor Eagle, and various other software).
Basic understanding of TCP/IP networking and diagnosis of problems with ISP like Windstream and Comcast.
Experience using and supporting Microsoft Windows OS and Microsoft Office.
Experience using Google Workspace and Chrome OS.
Must able to lift up to 50 lbs.
Must have valid Class "C" PA Drivers License.

Nice To Haves

Experience with Epicor Eagle, Dumac viPOS, Dynamics GP is a plus.
Experience with Sonicwall and HP/Aruba networks is a plus.

Responsibilities

Act as the first point of contact for users reporting technical issues via phone, email, chat or in person.
Diagnose problems as they occur. Perform remedial actions and refer major repairs to appropriate internal teams or external providers.
Document interactions and any changes made to hardware, software, or system configurations. Keeps current documentation up to date.
Review outstanding tickets, resolve issues, or escalate to appropriate team members or vendors as needed.
Provides technical support during physical inventory on site.
Trains users in learning procedures and resolving common technical problems that arise.
Assist IS team in the following areas: Configuring and installing new hardware on-site.
Configure and install new software on-site or through remote access if able.
Perform regular maintenance and service to IS hardware and software.
Evaluate and look for trends in support and alert management if problems arise.
Test, evaluates and recommends new equipment and software to IS Management.
Participate with larger projects as part of the IS Team (Rollout of new software or hardware on large scale).
Write or revise user manuals and procedures.