Information Systems Support Specialist

PAR Systems • Brunswick, GA

3h • Onsite

About The Position

Are you a self-starter with a curious mind and need to solve problems? If you
said yes and are interested in growing your career, while being the frontline IT
resource for our employees, this might be the role for you. PAR Systems is a
world leader in the design and development of cutting edge software, automation,
and control systems in a variety of industries, including Life Science,
Aerospace, Nuclear and Marine. Our focus on technology, quality, and new ideas
extends beyond our products, as we look to add diverse, dynamic, and dedicated
people to our company.

Success Criteria

As an Information Systems Support Specialist, you will work with the IS team and
be one of the primary interfaces with employees onsite and virtually. You'll
help ensure our teams have the tools and resources to meet our customer needs
with a fun mix of hands-on and virtual technical troubleshooting -- from
workstations, to printers to performing initial triage of hardware, software,
networking, telephone issues, the experience you'll gain is endless. As an
investigator in our tier one problem resolution process, you'll get to interact
with employees to determine what steps are next and in many cases be the hero
and advisor in resolving simple to complex issues for our end users. But don't
worry, you are not alone, we have a skilled team of people that can also assist.
So when tier two or three is needed, you get to make the call and phone a friend
to take on the next steps.

Requirements

• Up to 1 year experience or general knowledge preferred (Active Directory, Exchange, Office 365, MS Teams, Windows 10 operating systems, SolarWinds Help Desk or equivalent system, LogmeinRescue)
• Strong communication skills, especially with non-technical users
• Able to provide after-hours support for emergencies, as needed
• Basic understanding of network infrastructure and wireless systems
• Associates or other Technical Degree/Certification (completed or in progress)
• US Person

Nice To Haves

• Basic knowledge of configuring deployment tools such as PDQ Deploy or InTune, Microsoft Server 2019, VEEAM, Virtual Environments, Group Policy Objects, etc. (preferred)
• Basic knowledge of security frameworks such as NIST 800-171 and CMMC requirements (preferred)
• Familiarity with various Engineering software solutions (preferred)

Benefits

• Global team recognized for their passion of inventing
• First-of-a-kind product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree