Technical Support Analyst

Waystar • Duluth, GA

1d

About The Position

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out.

Requirements

• Honesty and integrity – always doing the right thing for our clients
• Passion for service and a dedication to client satisfaction
• A curious nature that seeks to understand the root of the issue
• Focused on delivering on our promises
• Willing to do whatever it takes to always bring our best work
• Unafraid to move with speed and efficiency to make things happen
• A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Nice To Haves

• Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
• Prior use of Salesforce or another customer relationship management software
• Bachelor’s Degree

Responsibilities

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
• Be a problem-solver that seeks to understand the heart of each client’s issue.  You are technically savvy and a thorough troubleshooter
• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees