Technical Support Analyst
About The Position
Reviews all quotes submitted by Sales and vets whether the Opportunity is ready to Quote. Configures quotes as required by sales representatives and managers. Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design. Provides expertise related to key third party hardware and software vendors. Serves a critical role revenue-generating role within Solution Engineering team. Sales Quotes. Manages sales quote queue, configures quotes and budgetary estimates, confirms approvals and artifacts are included in quote, oversees product structure and price book in CPQ, attend bid integrity calls with Sales to ensure proposal is ready to quote. Vendor Knowledge Shar e. Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations. Purchase Orders . Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders. Work with Product Management and Project Management to support ordering hardware and software per project stage gate. Vendor Quotes/Reports . Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software. Reviews vendor quotes to ensure adequate margin is achieved. Provide monthly/quarterly reports to vendors as required. eStore Pos and Requisitions . Generate all purchase orders in GP, submit and receive purchase orders from vendors, provide tracking information to clients or ASM, provide responses to questions from vendor, clients or ASMs.
Requirements
- HS/GED and 2 years of Technical and/or business experience or Associates in Computer Science or equivalent field and 0 years
- Experience with MS-Office applications, Adobe Acrobat, Excel
- Technical experience with hardware, software and networks
- Experience drafting and/or reviewing contract documents or Purchase Orders
- Must be 18 years of age or older
Nice To Haves
- Associates in Computer Science or equivalent field 1 year of Technical and/or business experience
- Experience implementing and/or installing software or hardware
- Experience managing vendor / third party relationships
- Project Management experience
Responsibilities
- Reviews all quotes submitted by Sales
- Vets whether the Opportunity is ready to Quote
- Configures quotes as required by sales representatives and managers
- Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design
- Provides expertise related to key third party hardware and software vendors
- Manages sales quote queue
- Configures quotes and budgetary estimates
- Confirms approvals and artifacts are included in quote
- Oversees product structure and price book in CPQ
- Attend bid integrity calls with Sales to ensure proposal is ready to quote
- Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations
- Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders
- Work with Product Management and Project Management to support ordering hardware and software per project stage gate
- Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software
- Reviews vendor quotes to ensure adequate margin is achieved
- Provide monthly/quarterly reports to vendors as required
- Generate all purchase orders in GP, submit and receive purchase orders from vendors
- Provide tracking information to clients or ASM
- Provide responses to questions from vendor, clients or ASMs
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
