Technical Support Analyst (Su-Th 9:00a - 5:30p CST)

ScriptPro LLC•Mission, KS

2d•$0 - $24•Remote

About The Position

ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.

Requirements

Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience.
Basic Windows OS Knowledge (XP/7/10/11).
Working knowledge of desktop and peripheral troubleshooting.
Problem solving and analytical skills.
Positive attitude, drive and tenacity.
Excellent customer service skills.
Excellent written and verbal communication skills.
Ability to multitask with varying priorities and attention to detail.
Must have high-speed reliable internet access with a hard-wired connection.
Must have a distraction free home office workspace.
Must be willing to participate in video virtual meetings (camera on).
All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area.

Nice To Haves

Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times.
Knowledge of ScriptPro systems.
Experience in pharmacy.

Responsibilities

Responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
Opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues.
Assisting with customer support projects and/or research projects, as needed.
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
Maintain, upgrade, or replace software systems and provide hardware support.
Support and maintain user account information including rights, security, and systems groups.
Maintain progressive knowledge of ScriptPro systems.
Perform other duties as assigned.