Technical Support Analyst

Emergency University • San Diego, CA

5h

About The Position

We are seeking a highly motivated and skilled Technical Support Analyst to join our growing team. The Technical Support Analyst will be responsible for providing technical support to our clients and end-users, troubleshooting technical issues, and ensuring a positive customer experience.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of software applications and troubleshooting techniques
• Experience with CRM systems and ticketing systems
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Attention to detail and strong problem-solving skills

Nice To Haves

• Knowledge of emergency preparedness and response training is a plus

Responsibilities

• Provide technical support to clients and end-users via phone, email, and chat
• Troubleshoot and resolve technical issues related to our online training platform and other software applications
• Document and track customer support requests and resolutions in our CRM system
• Collaborate with our development team to identify and resolve technical issues
• Assist with user acceptance testing for new software releases and updates
• Train clients and end-users on how to use our online training platform and troubleshoot basic technical issues
• Contribute to the development of support materials, such as user guides and FAQs
• Stay up-to-date on the latest software releases, updates, and industry trends
• Provide excellent customer service and maintain a positive and professional attitude at all times

Benefits

• Competitive salary and benefits package
• Opportunity for growth and professional development
• Work with a dynamic and innovative team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level