Technical Support Analyst

SymplyFi • Atlanta, GA

17h • $45,000 • Onsite

About The Position

SymplyFi is currently seeking several Technical Support Analysts to work full-time onsite in our Atlanta Office. This position is a L1 tech support role that provides telephone based Technical Support for the SymplyFi platform. The ideal candidate for this position will have excellent customer service skills, relevant network-related IT certifications and a bachelors degree from an accredited college. This position requires working rotating weekend and 2nd shifts as scheduled. Experience working in a restaurant or other retail sales environment is a strong plus!

Requirements

• 2 years of telephone based customer service or IT helpdesk experience
• 2 year of experience with PC network & Internet connectivity troubleshooting using ping, traceroute, cable tracing, DNS lookup (School, Certification or Personal home lab experience is ok)
• Basic TCP/IP networking knowledge from school or IT certification including including IP addresses, TCP/UDP ports, MAC Address, ARP, DHCP, DNS, IP subnetting & Ethernet.
• Excellent customer service and communication skills - enjoys helping non-technical users resolve IT issues
• Positive, outgoing service oriented disposition - enjoys working with diverse customers over the phone.
• Available to work weekends and 2nd shift (11am to 8pm) as scheduled

Nice To Haves

• Experience working in the restaurant, hospitality or retail industry
• Experience with retail technologies like POS systems

Responsibilities

• Work full-time onsite, in the office, as scheduled - including weekend shifts.
• Create and document helpdesk support tickets to track customer issues.
• Follow documentation & workflow procedures to troubleshoot, resolve or escalate customer issues.
• Remotely troubleshoot Layer 1, 2 and 3 network connectivity issues
• Remotely troubleshoot and resolve network issues with customer end-user devices including POS, Windows/MAC PCs, tablets and VoIP phones.
• Monitor customer site status dashboard and proactively respond to outages.

Benefits

• $45,000 starting salary
• Medical, Dental, Vision Insurance
• Paid holidays
• 401K with Matching
• We pay for your IT certification exams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level