Technical Support Analyst - Express Scripts - Onsite

Cigna Healthcare•Fairfield, OH

1d•$28 - $43•Onsite

About The Position

Join a team that keeps people connected and productive every day. As a Technical Support Analyst, you will play a key role in delivering reliable, high-quality technology experiences. You’ll solve problems, improve systems, and build trust with end users by providing fast, effective support across devices and networks. This is a hands-on role where your expertise directly impacts business performance and user satisfaction.

Requirements

3+ years of experience supporting PC/LAN environments in a technical support role
Hands-on experience troubleshooting Windows and/or Mac operating systems, hardware, and peripheral devices
Working knowledge of networking fundamentals, including switches and data networks
Experience managing and resolving service requests using a ticketing system
Strong problem-solving skills with the ability to diagnose and resolve technical issues independently
Effective communication skills with a focus on delivering excellent customer service
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
Experience working with standard IT processes, escalation procedures, and service level agreements

Nice To Haves

Bachelor’s degree in Information Technology or related field
Familiarity with IP telecommunications and audio-visual systems
Experience supporting mobile devices and enterprise applications
Exposure to IT inventory management and asset tracking systems
Continuous learning mindset, including participation in training or technical certifications
Experience collaborating across teams and supporting distributed or multi-site environments

Responsibilities

Deliver timely resolution of end-user issues across desktop, laptop, mobile, and network environments, improving system uptime and user productivity
Install, configure, and maintain Windows and Mac devices, peripherals, and standard applications to ensure consistent performance
Monitor and troubleshoot hardware, software, and LAN issues; identify root causes and implement solutions that reduce repeat incidents
Manage service requests and incident queues, meeting service level commitments and maintaining accurate documentation in the ticketing system
Partner with internal teams and external vendors to restore service quickly and improve support processes
Escalate complex issues appropriately while ensuring clear communication and follow-through with stakeholders
Support infrastructure activities, including device deployments, upgrades, and site-specific technology projects
Maintain accurate inventory tracking for hardware assets, supporting lifecycle management and operational efficiency
Enhance user experience by setting clear expectations, providing proactive updates, and delivering strong customer service
Follow established processes and recommend improvements to documentation and workflows to drive standardization and efficiency
Contribute to project execution by completing assigned tasks on schedule and supporting broader IT initiatives
Participate in on-call rotation to ensure continuous support, including evenings and weekends as needed