NJ - Technical Support Analyst

Radwell International • Willingboro Township, NJ

56d • Onsite

About The Position

The goal of the IT Support Team is to provide 24-hour email and phone support coverage, along with onsite support between 6:00 AM and 9:00 PM. The candidate’s primary responsibility is to support Radwell’s end users and ensure smooth day-to-day operations.

Requirements

• Windows Client Operating Systems
• Windows PC Hardware
• Printer Configuration
• Microsoft Office
• Ability to multi-task
• Ability to work in a fast-paced environment
• Strong attention to detail
• Problem solving abilities and root cause identification
• Strong written and verbal communication skills
• Ability to work effectively with little or no supervision
• Excellent interpersonal and customer-service skills

Nice To Haves

• Epicor Prophet 21
• A+
• Network+
• Security+

Responsibilities

• Answer and resolve Help Desk calls in a timely and professional manner.
• Maintain accurate, timely logs of all calls and tasks, using the ticketing system.
• Document user requests for feature changes or enhancements to existing systems.
• Process the receiving, logging and deployment of IT assets, providing reports and updates to the asset log as needed.
• Provide desk side installation and application support for users if needed.
• Provision and remove users in coordination with Human Resources department requests.
• Train end-users in the use of Radwell business applications, Windows, and Microsoft Office.
• Develop a working knowledge of Radwell International operational functions (such as; sales order processing, purchasing, inventory management, shipping, and accounting) and the related software interaction.
• Provide consistent, professional, and exceptional customer service to all end-users.
• Other tasks and duties as be assigned.

Benefits

• Mentor Program – In effect for the first four weeks of employment. Mentor will be responsible for general training and an introduction to policies and procedures.
• Introductory Review -- Will be written at approximately 90 days after employment and will be used to determine whether employment will continue.
• Quarterly Reviews – Employee will be given a brief written quarterly review, primarily focused on quantitative performance and measurement of activity.
• Annual Reviews – Quarterly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED