Technical Support Representative
About The Position
Empower Construction Teams as our Next Technical Support Analyst! Do you thrive on solving complex technical challenges and connecting with people? Trimble is looking for a dedicated Technical Support Analyst to join our AECO team in Lake Oswego. You will play a vital role in ensuring our customers succeed by providing expert troubleshooting and guidance on our ProjectSight solutions, directly impacting the productivity of construction professionals around the globe. Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. What Makes This Role Great: You will be the primary advocate for our users, serving as the go-to expert for the ProjectSight platform. By resolving technical hurdles and building lasting relationships, you directly influence the daily efficiency of construction teams. This role offers the opportunity to master a specialized software suite while growing your technical expertise in a supportive, collaborative environment.
Requirements
- Minimum 2 years of experience in a software-based Technical Helpdesk or Support role.
- Proven experience troubleshooting browser-based software and familiarity with browser developer tools.
- Strong foundation in relational database architecture and concepts (SQL Server).
- Familiarity with iOS and Android mobile devices.
Nice To Haves
- Understanding of messaging technologies (MAPI, POP3/SMTP, SPF, DKIM, DMARC).
- Experience in architecture, engineering, or construction software (BIM, ProjectSight, Prolog).
- Experience with API interfaces.
Responsibilities
- Serve as the primary technical point of contact for clients, resolving issues via phone, email, chat, and screen-share meetings.
- Master ProjectSight and related Trimble products to provide expert-level investigations and resolutions.
- Manage case workloads with effective prioritization, ensuring timely communication and exceptional customer experiences.
- Develop and document technical solutions to expand our knowledge base for customers and support teams.
- Provide rotating after-hours support to ensure our clients have the assistance they need, when they need it.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
