Technical Support Analyst - Bilingual/French (We-Su 11:30a-8p)

ScriptPro LLC • Remote, Remote, US, Remote

3d • $0 - $24 • Remote

About The Position

ScriptPro is seeking a Technical Support Analyst who is bilingual in French and English to join their Customer Service department. This role involves providing remote technical support to customers, troubleshooting software and hardware issues, and resolving problems on the first call. The team is equipped with the necessary tools and knowledge to empower analysts to make informed decisions. This is a remote position with a required 3-week onsite training at their headquarters in Mission, KS.

Requirements

• Minimum of an Associate’s degree in an engineering or technology related field, or a Bachelor’s degree or equivalent, or 2 years of related experience.
• Proficient in written and verbal French communication.
• Basic Windows OS Knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.
• Problem solving and analytical skills.
• Positive attitude, drive and tenacity.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to multitask with varying priorities and attention to detail.
• Must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area.
• Must have high-speed reliable internet access with a hard-wired connection.
• Must have a distraction-free home office workspace.
• Must be willing to participate in video virtual meetings (camera on).

Nice To Haves

• Familiarity with a ticketing or service desk software application and SLA driven resolution times.
• Knowledge of ScriptPro systems.
• Experience in pharmacy.

Responsibilities

• Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.
• Open service requests in a ticketing system for organizing, tracking, and escalating customer inquiries.
• Assist with customer support projects and/or research projects as needed.
• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned.

Benefits

• Paid Time Off (PTO)
• Parental Leave
• Nine (9) paid holidays
• Paid volunteer hours
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree