Technical Support Agent Remote
Burjline Builders•Doral, FL
•$30 - $34•Remote
About The Position
Lars Courier, Inc. is seeking a knowledgeable and customer-focused Remote Technical Support Agent to join our team. In this role, you will provide technical assistance and support to employees and customers by troubleshooting hardware, software, and system-related issues while ensuring timely resolution and excellent service. The ideal candidate is analytical, detail-oriented, and possesses strong communication and problem-solving skills.
Requirements
- High school diploma or equivalent required
- Minimum of one year of technical support, help desk, or IT support experience preferred.
- Strong knowledge of Windows operating systems, Microsoft Office 365, and common business applications.
- Familiarity with remote desktop tools and ticket management systems.
- Basic understanding of networking concepts, VPNs, and cloud-based applications.
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and manage multiple priorities in a remote environment.
- Technical troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Strong organizational and time-management skills.
- Attention to detail and documentation accuracy.
- Ability to explain technical concepts in simple terms.
- Ability to remain calm and professional under pressure.
- Adaptability and willingness to learn new technologies.
Nice To Haves
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Experience with Microsoft Teams, Zoom, Slack, and collaboration platforms.
- Familiarity with CRM and logistics software applications.
- CompTIA A+, Network+, or other IT certifications are a plus.
- Experience supporting remote employees and distributed teams.
Responsibilities
- Provide technical support via phone, email, live chat, and remote assistance tools.
- Troubleshoot hardware, software, network, and system issues.
- Assist users with login problems, account access, and application support.
- Install, configure, and maintain software applications and system updates.
- Document technical issues, resolutions, and support activities in the ticketing system.
- Escalate complex technical issues to senior support personnel or IT management when necessary.
- Monitor support requests and ensure timely resolution of incidents.
- Assist with onboarding and setup of company-issued equipment and software.
- Educate users on system functionality and best practices.
- Maintain confidentiality and security of company data and information.
- Contribute to process improvements and technical documentation.
Benefits
- Competitive hourly pay of $30.00 - $34.00 per hour.
- Fully remote work environment.
- Paid training and professional development opportunities.
- Paid time off and company holidays.
- Career growth and advancement opportunities.
- Employee assistance and wellness programs.
- Supportive and collaborative team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
