Technical Supervisor

West Pharmaceutical Services•St. Petersburg, FL

4d•Onsite

About The Position

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary In this role, you will directly lead, coach and develop the Press Technician team to drive world-class technical execution across molding, trimming and vision inspection processes. This position reports through Process Engineering and partners closely with Operations, Quality, Maintenance and Process Engineering to improve yield, reduce scrap, improve quality and increase equipment utilization. The Technical Supervisor is responsible for building a structured Press Technician training and qualification program, reinforcing quality at the source, ensuring rapid response to process issues and driving disciplined escalation when processes are not in control.

Requirements

Bachelor’s degree required; Engineering degree strongly preferred. Equivalent Bachelor’s degree in Business, Operations, Supply Chain, Manufacturing, Technical Operations or a related field may be considered.
5+ years of manufacturing, molding, press operations, technical troubleshooting, maintenance, process support or related experience preferred.
Prior leadership, supervisory, lead technician or technical coaching experience preferred.
Experience leading teams in a regulated manufacturing environment preferred.
Demonstrated ability to troubleshoot manufacturing process and equipment issues.
Strong computer skills and ability to learn required business, quality and documentation systems.
Ability to work flexible hours and support all shifts as needed.
Ability to follow and enforce safety, quality, GMP, line clearance and documentation requirements.
Minimum 5 years experience in a similar position within the manufacturing industry required
Experience in Project management preferred
Manufacturing\Six Sigma Green Belt Certification within 1 Year required
Self-motivated, results- and solution-oriented personality
Very good organizational and project management skills
Highly analytical and structured way of working
Ability to successfully collaborate with teams across different countries and organizational levels
Fluent in English
Proficient in Microsoft based programs
Ability to assert technical solutions and standards in an international environment
Excellent communication skills and ability to collaborate well with people across different countries
Manage working with colleagues in different time-zones
Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Observe and interpret situations, analyze and solve problems

Nice To Haves

Engineering degree strongly preferred.
Equivalent Bachelor’s degree in Business, Operations, Supply Chain, Manufacturing, Technical Operations or a related field may be considered.
5+ years of manufacturing, molding, press operations, technical troubleshooting, maintenance, process support or related experience preferred.
Prior leadership, supervisory, lead technician or technical coaching experience preferred.
Experience leading teams in a regulated manufacturing environment preferred.
Experience in Project management preferred
Knowledge of Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar systematic problem-solving methodology preferred.

Responsibilities

Directly supervise, coach and develop Press Technicians across assigned shifts.
Build and sustain a structured Press Technician training program focused on mold handling, line clearance, troubleshooting, quality at the source, yield improvement and equipment utilization.
Ensure Press Technicians are trained and qualified to uninstall molds, install molds, line clear presses, clean molds and perform mold vacuum testing.
Ensure Press Technicians are trained and qualified to remove trim dies, install trim dies, line clear trimming equipment and troubleshoot trimming-related issues.
Ensure Press Technicians are trained and qualified to line clear vision machines and support first-level vision-related troubleshooting.
Establish clear expectations for rapid response to press, mold, trim and vision issues impacting yield, quality, scrap or utilization.
Ensure Press Technicians follow standard troubleshooting steps and escalation criteria before escalating to Process Technicians, Process Engineering, Maintenance or Quality.
Lead daily technical follow-up on repeat scrap, yield loss, quality defects, downtime and equipment utilization losses.
Use structured problem-solving methods such as Lean, Six Sigma, 8D, Kepner-Tregoe, 5 Why or similar methods to develop technician capability and eliminate repeat issues.
Ensure Press Technicians can identify symptoms, gather facts, determine probable causes, take approved corrective action and escalate with clear information.
Develop and maintain Press Technician standard work, troubleshooting checklists, escalation criteria, line clearance expectations, training materials and qualification records.
Partner with Operations to align technical support with production priorities while maintaining ownership of Press Technician performance, training and technical standards.
Partner with Process Engineering to ensure Press Technician work aligns with approved process standards, validated parameters and troubleshooting expectations.
Partner with Quality when issues may impact product quality, line clearance, documentation, disposition or compliance.
Partner with Maintenance when issues require equipment repair, reliability support or troubleshooting beyond Press Technician scope.
Verify Press Technician qualification through hands-on demonstration of capability, not classroom training alone.
Monitor Press Technician performance, attendance, training progress, technical capability and adherence to safety, quality, GMP and documentation requirements.
Promote a culture of urgency, ownership, technical discipline, teamwork, continuous improvement and shared business results.
Perform other duties as assigned based on business needs.