Technical Success Manager - Tech

Mayo Clinic • Rochester, MN

1d

About The Position

Reports to Mayo Clinic Platform (MCP), Director, Implementation & Technical Support. The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects. The position will be responsible for the following essential functions: Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships. Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed. Communicate complex technical concepts clearly to both technical and non-technical audiences. Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations. Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA). Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes. Interpret solution architecture components and design deployment configurations that optimize platform capabilities. Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments. Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

Requirements

• A Bachelor’s degree in Business or related field relevant field such as engineering, mathematics, computer science, health science, or other analytical/quantitative and a minimum of three years of professional or research experience in data science will be considered.
• Incumbent must have a demonstrated understanding of the technology industry and understanding of new technology opportunities.
• Candidate has expertise in AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory and data science methods used to analyze data.
• Must demonstrate the skill to communicate technology- and data- derived product solutions to advance medical care.
• Must possess excellent verbal and written communication skills with the ability to interact with a variety of different people with diverse backgrounds.
• Requires strong relationship skills and the ability to manage several client accounts simultaneously.
• Must possess qualities which indicate the ability to mentor, train, and supervise employees.
• Must have ability and confidence to effectively function both dependently and independently, be a team player and a self-starter.
• Ability to effectively present to internal and external groups at a high-level representing Mayo Clinic Platform.
• Must be an initiative taker, eager to break new ground and create opportunities for others.
• Experience with CRM and other engagement management tools.

Nice To Haves

• MBA or master’s degree in a related field is preferred.
• Experience with startup companies is preferred.
• PhD is preferred.

Responsibilities

• Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships.
• Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations.
• Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA).
• Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes.
• Interpret solution architecture components and design deployment configurations that optimize platform capabilities.
• Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments.
• Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees