Technical Success Manager

JFrog•Sunnyvale, CA

7d•Remote

About The Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.

Requirements

Customer-facing experience - including crisis management, priority management inbound, and outbound.
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
Experience with supporting products with impact on business/productivity.
Experience with supporting international enterprise customers.
Excellent analytical and problem-solving skills.
Customer orientation and excellent interpersonal skills.
Excellent English verbal and written communication skills.
To work weekends and holidays (on occasion).
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
Deep understanding of working with dockerized applications (K8s - a plus).

Nice To Haves

Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
Experience with Software Architecture design and product development -> a plus.
Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
An uncompromising desire to learn.

Responsibilities

Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.

Benefits

Open to remote work for candidates outside a reasonable commuting distance to the Atlanta, Sunnyvale and Seattle office.
At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $150,000 to $160,000.
Base salary will be based on your skills, qualifications, experience, and location.
This position also includes an equity package of restricted stock units (RSU).
In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

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