Technical Success Manager - Tech

Mayo Clinic•Rochester, MN

About The Position

Reports to Mayo Clinic Platform (MCP), Director, Implementation & Technical Support. The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects. The position will be responsible for the following essential functions: Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships. Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed. Communicate complex technical concepts clearly to both technical and non-technical audiences. Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations. Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA). Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes. Interpret solution architecture components and design deployment configurations that optimize platform capabilities. Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments. Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships.
Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations.
Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA).
Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes.
Interpret solution architecture components and design deployment configurations that optimize platform capabilities.
Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments.
Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations.