Expression of Interest Technical Success Manager, LATAM

Darktrace • New York, NY

2d

About The Position

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast. This is an expression of interest for future Technical Success Manager (TSM) opportunities across the LATAM region. The role serves as a trusted advisor to customer security and IT teams, helping them successfully adopt and operationalize cybersecurity solutions. The TSM partners closely with customers to drive technical value realization, strengthen adoption, mitigate risk, and support long-term success. Working cross-functionally with Sales, Solutions Engineering, Professional Services, and Support teams, the TSM plays a key role in ensuring customers achieve measurable outcomes and maximize the impact of their cybersecurity programs.

Requirements

• 3+ years of experience in a customer-facing technical role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar.
• Experience working with enterprise customers in cybersecurity, networking, cloud, SaaS, infrastructure, or related technology environments.
• Strong customer relationship management and stakeholder engagement skills.
• The ability to translate complex technical concepts into practical business outcomes.
• Experience driving customer adoption, retention, and long-term success.
• Excellent communication and presentation skills.
• A collaborative mindset and enthusiasm for working across global teams.
• Fluency in English
• Fluency in Spanish

Nice To Haves

• Strong Portuguese

Responsibilities

• Building trusted relationships with customer security, IT, and technical stakeholders.
• Developing technical success plans that drive adoption, value realization, and operational maturity.
• Identifying strategic use cases that embed cybersecurity technology into daily workflows.
• Monitoring customer health, engagement, and adoption metrics to proactively address risks and challenges.
• Helping customers accelerate time-to-value and achieve their desired business and security outcomes.
• Partnering with internal teams to support customer retention, growth, and overall success.
• Acting as the voice of the customer by sharing feedback, requirements, and opportunities across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed